Returns
If you wish to return your item, submit your return via the Returns Portal here
within 14 days of receiving it. We offer refunds on all full price items!*
Refunds and store credits subject to the following terms and conditions:
- EPIC 1 TWO offer refunds for all full-priced items that are in their original condition.
- Returns must be submitted within 14 days of receiving your item (date of delivery).
- Returns must be in the post back to us within 30 days of receiving your item (date of delivery).
The item(s) must be unworn and in the original condition with the packaging and all tags attached. Any items that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on your item, as we cannot accept garments when:
- The item has marks or stains
- The item has any odour (including deodorant, body odour or washing powder)
A receipt and proof of purchase is also required to process a return or store credit. Once the return is received, please expect up to 2-7 business days to process your return into an exchange or store credit.
EPIC 1 TWO reserve the right to reject returns sent later than 30 days after receiving your item, or items that are not received in the original condition. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by EPIC 1 TWO.
Sale items are eligible for a store credit only. We do not offer refunds on sale items. Please select sale items carefully to avoid any disappointments.
Items purchased using any promotional codes are eligible for a refund.
If you have received damaged or faulty items, please email us within 7 days of receiving the item/s with supporting imagery and we will get back to you within 2 business days. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Once the details are received, we will confirm if we have a replacement item/s in stock and provide instructions accordingly.
EPIC 1 TWO will assess returned items for the fault. Note that faulty items do not include those that have already been worn, washed or damaged by the customer.
For all returns, please submit your return via the Returns Portal.
No cancellations or changes can be made once an order has been placed.
Return Shipping is at the cost of the customer and is non-refundable except in cases where the item is confirmed to be faulty by our team. The Return Shipping Cost will be deducted off your return total in the Returns Portal.